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  2. Frequently Asked Questions Q & A

Frequently Asked Questions Q & A

Frequently Asked Questions

  • For customers arriving by diesel vehicle

    Light oil for diesel vehicles freezes at the negative temperature of Shiga Highlands.
    Please be sure to refuel with light oil for cold regioContinue reading
  • Can I stay with my pet?

    I am sorry.
    Please refrain from staying with pets.In addition, please refrain from bringing pets with you when you enter the facility.
  • Isn't it a hot spring?

    The Ichinose area of Shiga Kogen cannot drain hot spring water to protect the natural chars of the Zakko River.
    Therefore, we do not draw naContinue reading
  • Is there a charge for bath towels?

    Bath towels will be provided in the room for the number of nights.
    If you use it additionally, the rental fee is 110 yen "tax included".

    ShContinue reading
  • About futon

    When staying in a Japanese-style room
    Futons are prepared in a folded state with covers attached in advance so that you can take a rest at aContinue reading
  • Can I smoke?

    All common spaces and guest rooms are non-smoking.
    There is a smoking area on the 1st floor, so please smoke at the smoking area.
  • Who can I contact if I want to make a reservation or make an inquiry directly?

    We also accept reservations by phone or email.
    Please feel free to contact us for any inquiries.

    ■Tel:0269-34-2801
    ■Mail:japansg.info@gmailContinue reading
  • About car navigation destination setting

    Car navigation destination setting
    Please set with the phone number "0269-34-2801" or
    Please set the destination to "Hotel Japan Shiga

    *A wContinue reading
  • Is there air conditioning in the room?

    All rooms are equipped with a heater.You can turn it on and off by yourself.

    Shiga Highlands is located at an altitude of 1,000 meters or mContinue reading
  • Are there any games you can play in the room?

    Table games such as playing cards, Reversi, and shogi are available.(Partially charged) We will lend you at the front desk during your stay.Continue reading
  • Can I use a travel agency gift certificate?

    Some of them can be used, so please check by phone in advance.Tel:0269-34-2801
  • When are the autumn leaves?

    The best time to see it is around mid-October.
    The best time to see it will change depending on the year, so please check the information onContinue reading
  • Do you have a mobile phone / smartphone charger?

    We will lend it at the front desk.(Free) It may not be available depending on the device you are using.Also, please understand that the quanContinue reading
  • Is there a vending machine for drinks and tobacco?

    Drink vending machines are located on the 1st and 2nd floors of the facility.We do not sell tobacco vending machines or tobacco.
  • About food allergy correspondence

    If you have food allergies, please let us know when you make a reservation.In that case, we will provide dishes that try to remove allergensContinue reading
  • Is it possible to check in early?

    Yes, available. (For a charge)
    Normal check-in time is 15:00.
    If you wish to check in before 15:00, please inform the front desk in advance.Continue reading
  • About road conditions in winter

    This facility is located at an altitude of 1,700 meters.From mid-November to early May, the road surface may be frozen due to snowfall.In adContinue reading
  • Can I use a credit card for various payments?

    Accommodation price, at each restaurant
    Visa, JCB and American Express can be used.(One-time payment only)

    *Some overseas credit cards cannContinue reading
  • Can 3 people stay in a Western-style room?

    If you are staying in a Western-style twin room for 3 people, we will prepare one extra bed, so it can be used by 3 people.In addition, thisContinue reading
  • Do you have a humidifier?

    We will prepare it in your room in advance.
    If you have any questions about water supply method, please contact the front desk.
  • About ski and snowboard rental

    There is a rental shop on the 1st floor of the hotel.Guests staying at the hotel can use the hotel at a discounted rate.
    It is also availablContinue reading
  • Is there a cleaning service?

    Cleaning service is not available.There is a washing machine in the large communal bath, so please use it.Detergents are sold at the front dContinue reading
  • Is there room service?

    We do not have room service.Please understand.
  • Can I send my luggage from the hotel?

    We accept Kuroneko Yamato TA-Q-BIN (delivery service)Paper is available at the front desk.
  • Is it okay for non-guests to enter the room?

    I am very sorry.We do not allow guests other than guests to use the room.
    Please use the lobby on the 2nd floor for meetings and discussionsContinue reading
  • Is there a hair dryer etc. in the large communal bath?

    Several hair dryers are available at the dressing room for both men and women.
    Other
    Men's bath hand soap/Rinse in shampoo/Body soap
    Women'sContinue reading
  • About the infestation of wild animals

    Shiga Highlands, a large number of wild animals infest throughout the year.

    In particular, "monkeys" invade rooms and cars and vandalize thContinue reading
  • Can I drink tap water in my room?

    "Can I drink the water in my room? Many customers ask,
    All the water in this facility is "natural water from Shiga Highlands
    Of course, you Continue reading
  • Can I take ski lessons?

    There is a resident ski school at the hotel.Please feel free to use it.
  • About reservation cancellation

    Please be sure to check the cancellation policy.
    A cancellation fee will be charged for cancellations due to customer's convenience.
    Please Continue reading

Reservations and inquiries by phone or email

If you have any questions, please contact us.