- Frequently Asked Questions Q & A
Frequently Asked Questions
For customers arriving by diesel vehicleLight oil for diesel vehicles freezes at the negative temperature of Shiga Highlands.
Please be sure to refuel with light oil for cold regio…Continue reading
Can I stay with my pet?I am sorry.
Please refrain from staying with pets.In addition, please refrain from bringing pets with you when you enter the facility.
Isn't it a hot spring?The Ichinose area of Shiga Kogen cannot drain hot spring water to protect the natural chars of the Zakko River.
Therefore, we do not draw na…Continue reading
Is there a charge for bath towels?Bath towels will be provided in the room for the number of nights.
If you use it additionally, the rental fee is 110 yen "tax included".
About futonWhen staying in a Japanese-style room
Futons are prepared in a folded state with covers attached in advance so that you can take a rest at a…Continue reading
Can I smoke?All common spaces and guest rooms are non-smoking.
There is a smoking area on the 1st floor, so please smoke at the smoking area.
Who can I contact if I want to make a reservation or make an inquiry directly?We also accept reservations by phone or email.
Please feel free to contact us for any inquiries.
About car navigation destination settingCar navigation destination setting
Please set with the phone number "0269-34-2801" or
Please set the destination to "Hotel Japan Shiga
*A w…Continue reading
Is there air conditioning in the room?All rooms are equipped with a heater.You can turn it on and off by yourself.
Shiga Highlands is located at an altitude of 1,000 meters or m…Continue reading
Are there any games you can play in the room?Table games such as playing cards, Reversi, and shogi are available.(Partially charged) We will lend you at the front desk during your stay.…Continue reading
Can I use a travel agency gift certificate?Some of them can be used, so please check by phone in advance.Tel:0269-34-2801
When are the autumn leaves?The best time to see it is around mid-October.
The best time to see it will change depending on the year, so please check the information on…Continue reading
Do you have a mobile phone / smartphone charger?We will lend it at the front desk.(Free) It may not be available depending on the device you are using.Also, please understand that the quan…Continue reading
Is there a vending machine for drinks and tobacco?Drink vending machines are located on the 1st and 2nd floors of the facility.We do not sell tobacco vending machines or tobacco.
About food allergy correspondenceIf you have food allergies, please let us know when you make a reservation.In that case, we will provide dishes that try to remove allergens…Continue reading
Is it possible to check in early?Yes, available. (For a charge)
Normal check-in time is 15:00.
If you wish to check in before 15:00, please inform the front desk in advance.…Continue reading
About road conditions in winterThis facility is located at an altitude of 1,700 meters.From mid-November to early May, the road surface may be frozen due to snowfall.In ad…Continue reading
Can I use a credit card for various payments?Accommodation price, at each restaurant
Visa, JCB and American Express can be used.(One-time payment only)
*Some overseas credit cards cann…Continue reading
Can 3 people stay in a Western-style room?If you are staying in a Western-style twin room for 3 people, we will prepare one extra bed, so it can be used by 3 people.In addition, this…Continue reading
Do you have a humidifier?We will prepare it in your room in advance.
If you have any questions about water supply method, please contact the front desk.
About ski and snowboard rentalThere is a rental shop on the 1st floor of the hotel.Guests staying at the hotel can use the hotel at a discounted rate.
It is also availabl…Continue reading
Is there a cleaning service?Cleaning service is not available.There is a washing machine in the large communal bath, so please use it.Detergents are sold at the front d…Continue reading
Is there room service?We do not have room service.Please understand.
Can I send my luggage from the hotel?We accept Kuroneko Yamato TA-Q-BIN (delivery service)Paper is available at the front desk.
Is it okay for non-guests to enter the room?I am very sorry.We do not allow guests other than guests to use the room.
Please use the lobby on the 2nd floor for meetings and discussions…Continue reading
Is there a hair dryer etc. in the large communal bath?Several hair dryers are available at the dressing room for both men and women.
Men's bath hand soap/Rinse in shampoo/Body soap
About the infestation of wild animalsShiga Highlands, a large number of wild animals infest throughout the year.
In particular, "monkeys" invade rooms and cars and vandalize th…Continue reading
Can I drink tap water in my room?"Can I drink the water in my room? Many customers ask,
All the water in this facility is "natural water from Shiga Highlands
Of course, you …Continue reading
Can I take ski lessons?There is a resident ski school at the hotel.Please feel free to use it.
About reservation cancellationPlease be sure to check the cancellation policy.
A cancellation fee will be charged for cancellations due to customer's convenience.
Please …Continue reading
Reservations and inquiries by phone or email
If you have any questions, please contact us.