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- Frequently Asked Questions Q & A
0269-34-2801
Frequently Asked Questions
- 【Hotel / Guest rooms】
Please tell me about the access.
[When using a car]
It's about 30km (40 minutes) from the Shinshu-Nakano IC on Joshin-Etsu Expressway via Route 292.
[If you are using publi…Continue reading - 【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in time is 3 PM. Check-out time is 10 AM. - 【Hotel / Guest rooms】
Is it possible to check in early?
Yes, depending on room availability on the day, we can arrange for you to be shown to your room a little earlier for an additional fee.Pleas…Continue reading - 【Hotel / Guest rooms】
Is it possible to extend the check-out time?
Late check-out is available for an additional fee.The price is 2200 yen per room per hour.If you wish to do so, please inform the front desk…Continue reading - 【Hotel / Guest rooms】
I'm scheduled to arrive early in the morning, but what time does check-in start?
We will begin accepting guests at the front desk from 7:30 AM.We will guide you to the parking area upon your arrival. - 【Hotel / Guest rooms】
It looks like the estimated arrival time will be delayed.
We apologize for the inconvenience, but please be sure to let us know your approximate arrival time in advance.
We will provide you with inf…Continue reading - 【Hotel / Guest rooms】
Is there a bathtub in the room?
We have rooms with private bathrooms and rooms without private bathrooms. - 【Hotel / Guest rooms】
Can I smoke in the guest rooms?
Smoking is prohibited in all common areas within this facility, including guest rooms.
For customers who smoke (including heated tobacco pro…Continue reading - 【Hotel / Guest rooms】
Is there air conditioning in the room?
The air conditioning system in this facility is designed to suit the climate of Shiga Highlands.
winter(heating): All rooms are fully equip…Continue reading - 【Hotel / Guest rooms】
Is there a humidifier in the room?
Yes, all rooms are equipped with air purifiers with humidifying functions.
Instructions for using the device, including how to supply water,…Continue reading - 【Hotel / Guest rooms】
Is there a refrigerator in the room?
At this facility, only the "Special Rooms" are equipped with refrigerators in the guest rooms.
Unfortunately, other rooms do not have these …Continue reading - 【Hotel / Guest rooms】
What amenities are available in the room?
To ensure our guests have a comfortable stay, we have prepared the following room amenities and amenities.
【Items provided in all guest room…Continue reading - 【Hotel / Guest rooms】
Is the tap water in the room drinkable?
Yes, you can drink it with peace of mind!
All the water used at this facility is "natural water from Shiga Highlands," nurtured by the rich …Continue reading - 【Hotel / Guest rooms】
Where can I make a reservation?
You can make a reservation through our hotel's Official website.
Booking through Official website is the most advantageous option.Please mak…Continue reading - 【Hotel / Guest rooms】
Can I change my reservation details?
Yes, you can make changes from the "Reservation Confirmation/Cancellation" section at the top of Official website.You can also make changes …Continue reading - 【Hotel / Guest rooms】
Regarding reservation cancellations
You can cancel your reservation from the "Reservation Confirmation/Cancellation" section at the top of Official website.
You can also cancel…Continue reading - 【Hotel / Guest rooms】
What is the contact information for direct bookings or inquiries?
We also accept reservations by phone or email.
Please feel free to contact us for any inquiries.
■Tel:0269-34-2801
■Mail:japansg.info@gmail…Continue reading - 【Hotel / Guest rooms】
What is the minimum number of days in advance I need to make a reservation?
Depending on room availability, you can make a reservation up until the day of arrival.
Depending on room availability on the day, you can m…Continue reading - 【Hotel / Guest rooms】
Please tell me about the meeting place for people who are not hotel guests.
We do not allow guests other than guests to use the room.
Please use the lobby on the 2nd floor for meetings and discussions with people oth…Continue reading - 【Hotel / Guest rooms】
Can we stay in the desired room with more people than the room's capacity?
We can accommodate your request by either dividing your room into multiple rooms or by having your young child (ages 3 to preschool age) sle…Continue reading - 【Hotel / Guest rooms】
Can minors (under 18 years old) stay at the hotel alone?
If you are under 18 years old and staying with only one other person, parental consent is required.
If a parent or guardian is accompanying …Continue reading - 【Hotel / Guest rooms】
Can I stay with my pet?
I am sorry.
Please refrain from staying with pets.In addition, please refrain from bringing pets with you when you enter the facility. - 【Hotel / Guest rooms】
Can I use a credit card for various payments?
Accommodation price, at each restaurant
Visa, JCB and American Express can be used.(One-time payment only)
*Some overseas credit cards cann…Continue reading
Reservations and inquiries by phone or email
If you have any questions, please contact us.