Frequently Asked Questions Q & A

I am sorry.
Please refrain from staying with pets.In addition, please refrain from bringing pets with you when you enter the facility.

When staying in a Japanese-style room
Futons are prepared in a folded state with covers attached in advance so that you can take a rest at a…Continue reading

All common spaces and guest rooms are non-smoking.
There is a smoking area on the 1st floor, so please smoke at the smoking area.

All rooms are equipped with a heater.You can turn it on and off by yourself.

Shiga Highlands is located at an altitude of 1,000 meters or m…Continue reading

Yes, available. (For a charge)
Normal check-in time is 15:00.
If you wish to check in before 15:00, please inform the front desk in advance.…Continue reading

If you are staying in a Western-style twin room for 3 people, we will prepare one extra bed, so it can be used by 3 people.In addition, this…Continue reading

I am very sorry.We do not allow guests other than guests to use the room.
Please use the lobby on the 2nd floor for meetings and discussions…Continue reading

"Can I drink the water in my room? Many customers ask,
All the water in this facility is "natural water from Shiga Highlands
Of course, you …Continue reading

We accept extended hours (late check-out). (For a charge)
Please understand that we may not be able to accept your request depending on the …Continue reading

Refrigerators are available only in special rooms, but there are no other rooms.
If you have any items you would like to store in the refrig…Continue reading