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  2. Frequently Asked Questions Q & A

Frequently Asked Questions Q & A

Frequently Asked Questions

  • Others

    For customers arriving by diesel vehicle

    Light oil for diesel vehicles freezes at the negative temperature of Shiga Highlands.
    Please be sure to refuel with light oil for cold regioContinue reading
  • Others

    Who can I contact if I want to make a reservation or make an inquiry directly?

    We also accept reservations by phone or email.
    Please feel free to contact us for any inquiries.

    ■Tel:0269-34-2801
    ■Mail:japansg.info@gmailContinue reading
  • Others

    Can I use a travel agency gift certificate?

    Some of them can be used, so please check by phone in advance.Tel:0269-34-2801
  • Others

    Can I use a credit card for various payments?

    Accommodation price, at each restaurant
    Visa, JCB and American Express can be used.(One-time payment only)

    *Some overseas credit cards cannContinue reading
  • Others

    Can I send my luggage from the hotel?

    We accept Kuroneko Yamato TA-Q-BIN (delivery service)Paper is available at the front desk.
  • Others

    About the infestation of wild animals

    Shiga Highlands, a large number of wild animals infest throughout the year.

    In particular, "monkeys" invade rooms and cars and vandalize thContinue reading
  • Others

    Can I leave my luggage before check-in?

    We can keep it.Please contact the front desk.We will guide you to the luggage storage area.
  • Others

    Can I leave my luggage after check-out?

    We can keep it.Please contact the front desk.We will guide you to the luggage storage area.
  • Others

    Can I use a mobile phone?

    All mobile phones of domestic telecommunications companies can be used.
    However, please understand that it may be difficult to connect depenContinue reading
  • Others

    Can I use the internet in this facility?

    Wi-Fi is available throughout the building.PW:japan789
  • Others

    Please tell me about the storage of valuables.

    Please use the valuables locker located in front of the smoking room on the first floor of the hotel. (Free)
  • Others

    Can I send my luggage to the hotel first?

    [Destination]
    〒381-0401
    Ichinose, Shiga Kogen, Yamanouchi Town, Shimotakai County, Nagano Prefecture
    Hotel Japan Shiga 

    *If the hotel addreContinue reading
  • Others

    Do you have an ATM?

    I am sorry.There is no ATM in this facility.
    There is a post office in Hasuike, which is about 10 minutes by car from the hotel, so you can Continue reading

Reservations and inquiries by phone or email

If you have any questions, please contact us.