Frequently Asked Questions Q & A

Bath towels will be provided in the room for the number of nights.
If you use it additionally, the rental fee is 110 yen "tax included".

Sh…Continue reading

Table games such as playing cards, Reversi, and shogi are available.(Partially charged) We will lend you at the front desk during your stay.…Continue reading

We will lend it at the front desk.(Free) It may not be available depending on the device you are using.Also, please understand that the quan…Continue reading

Drink vending machines are located on the 1st and 2nd floors of the facility.We do not sell tobacco vending machines or tobacco.

We will prepare it in your room in advance.
If you have any questions about water supply method, please contact the front desk.

There is a rental shop on the 1st floor of the hotel.Guests staying at the hotel can use the hotel at a discounted rate.
It is also availabl…Continue reading

Cleaning service is not available.There is a washing machine in the large communal bath, so please use it.Detergents are sold at the front d…Continue reading

Please be sure to check the cancellation policy.
A cancellation fee will be charged for cancellations due to customer's convenience.
Please …Continue reading

Bath towels, face towels, and slippers are provided in all rooms.

Yukata・ ・ ・It's self-service.Please feel free to use it as it is availabl…Continue reading

We have one washing machine for each man and woman that can be used free of charge in the dressing room of the large communal bath.
*We do n…Continue reading

We have a drying room for skis, snowboard boots, etc. on the 1st floor of the hotel.

We have a souvenir corner on the 2nd floor of the hotel.Shinshu sell special products of Shinshu, sweets, etc.We also have a large selection…Continue reading