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- Frequently Asked Questions Q & A
0269-34-2801
Frequently Asked Questions
Please tell me about the access.
[When using a car]
It's about 30km (40 minutes) from the Shinshu-Nakano IC on Joshin-Etsu Expressway via Route 292.
[If you are using publi…Continue readingIs there a shuttle bus from the nearest station?
Unfortunately, we do not offer a shuttle service to the nearest train station.Instead, we offer a shuttle service to a shared parking lot ne…Continue readingAre there any precautions I should take if I'm driving there during the winter?
Winter in Shiga Highlands is extremely harsh, so advance preparation is essential.
To ensure your safety, please be sure to check the follow…Continue readingHow do I set the destination on my car's navigation system?
It will be smoother if you set the phone number to '0269-34-2801' or set the destination to 'Hotel Japan Shiga'.
*Using the hotel address "7…Continue readingIs there a parking lot?
There is a parking lot in front of the hotel (10 spaces) and a shared parking lot (200 spaces).All of these services are available free of c…Continue readingIf I send my luggage in advance, can you hold it for me?
Yes, of course, we will take good care of it.Please travel light to Shiga Highlands on the day of the event.
When sending your package, plea…Continue readingCan I leave my luggage with you before check-in?
Yes, I'll take it.Please contact the front desk.We will guide you to the luggage storage area.Can you hold my luggage after I check out?
Yes, I'll take it.Please contact the front desk.We will guide you to the luggage storage area.Can I send packages from the hotel?
We accept Kuroneko Yamato TA-Q-BIN (delivery service)Paper is available at the front desk.Please tell me about the storage of valuables.
Yes, we have free lockers for valuables located in front of the smoking room on the first floor.Please leave your valuables in the lockers a…Continue readingWhat are the check-in and check-out times?
Check-in time is 3 PM. Check-out time is 10 AM.Is it possible to check in early?
Yes, depending on room availability on the day, we can arrange for you to be shown to your room a little earlier for an additional fee.Pleas…Continue readingIs it possible to extend the check-out time?
Late check-out is available for an additional fee.The price is 2200 yen per room per hour.If you wish to do so, please inform the front desk…Continue readingI'm scheduled to arrive early in the morning, but what time does check-in start?
We will begin accepting guests at the front desk from 7:30 AM.We will guide you to the parking area upon your arrival.It looks like the estimated arrival time will be delayed.
We apologize for the inconvenience, but please be sure to let us know your approximate arrival time in advance.
We will provide you with inf…Continue readingDo you have a dry cleaning service or a coin laundry?
Cleaning service is not available.
Alternatively, we have a coin laundry available in the changing room of the public bath.This is useful fo…Continue readingAre there any places where I can smoke?
All common spaces and guest rooms are non-smoking.
There is a smoking area on the 1st floor, so please smoke at the smoking area.Are there vending machines for drinks or cigarettes?
Drink vending machines are located on the 1st and 2nd floors of the facility.We do not have cigarette vending machines or sell cigarettes.Can I buy souvenirs inside this facility?
Yes, there is a shop on the second floor of this facility.
You can enjoy the lineup of items available at this facility, including local spe…Continue readingIs it possible to move around this facility wearing a yukata (Japanese summer kimono)?
Yes, of course.
You can wear your yukata and slippers anywhere in the facility, including the restaurant and the large public bath.Please fe…Continue readingIs there a bathtub in the room?
We have rooms with private bathrooms and rooms without private bathrooms.Can I smoke in the guest rooms?
Smoking is prohibited in all common areas within this facility, including guest rooms.
For customers who smoke (including heated tobacco pro…Continue readingIs there air conditioning in the room?
The air conditioning system in this facility is designed to suit the climate of Shiga Highlands.
winter(heating): All rooms are fully equip…Continue readingIs there a humidifier in the room?
Yes, all rooms are equipped with air purifiers with humidifying functions.
Instructions for using the device, including how to supply water,…Continue readingIs there a refrigerator in the room?
At this facility, only the "Special Rooms" are equipped with refrigerators in the guest rooms.
Unfortunately, other rooms do not have these …Continue readingWhat amenities are available in the room?
To ensure our guests have a comfortable stay, we have prepared the following room amenities and amenities.
【Items provided in all guest room…Continue readingIs the tap water in the room drinkable?
Yes, you can drink it with peace of mind!
All the water used at this facility is "natural water from Shiga Highlands," nurtured by the rich …Continue readingPlease tell me about the operating hours and features of the public bath.
The baths at this facility use natural water nurtured by the rich natural environment of Shiga Highlands.It is rich in minerals and has been…Continue readingIs there a hair dryer etc. in the large communal bath?
Yes, we have several hair dryers available in the changing rooms for both men and women.
In addition, we offer the following:
Men's bath ha…Continue readingWhy isn't the bath a hot spring?
In Shiga Highlands - Ichinose area where we are located, there is a rule not to discharge hot spring water from the river in order to protec…Continue reading
Reservations and inquiries by phone or email
If you have any questions, please contact us.