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- Frequently Asked Questions Q & A
0269-34-2801
Frequently Asked Questions
Are infants and toddlers allowed to bathe in the public bath?
To ensure everyone can enjoy their baths comfortably, we kindly ask that children who are not yet potty-trained refrain from using the publi…Continue readingUp to what age can children use the opposite-sex bathroom?
In accordance with Nagano Prefecture regulations, children are only permitted to use the opposite-sex bathrooms up to the age of 6.
Please b…Continue readingWhat time are breakfast and dinner served?
The meal times at this facility are as follows:
【Dinner]From 17:30 to 19:30
(Depending on the number of guests staying on the day, we may o…Continue readingCan you remove ingredients that I'm allergic to or don't like?
At this facility, we strive to accommodate all guests with food allergies so that they can enjoy their meals.For a safe and enjoyable stay, …Continue readingAre there any restaurants nearby that you would recommend?
Our hotel has three restaurants: "Wagyu Yakiniku Otenma" and "Daruma Shokudo" on the first floor, and "Burger & Pizza ALTOPIANO" on the slop…Continue readingAre there any amusement facilities?
Yes, there is a play area within the facility that everyone can enjoy.
Table tennis: Available year-round(It's a classic treat after a hot …Continue readingAre there any games you can play in the room?
Yes, we lend out table games such as playing cards, Reversi, and Shogi at the front desk. (Partially paid)
*Due to limited variety and quant…Continue readingIs there a convenience store nearby?
During the winter season only, there is a convenience store on the first floor of the hotel next door.(From December 20th to the end of Marc…Continue readingIs there an ATM nearby?
Unfortunately, there is no ATM on the premises, but you can use Japan Post Bank ATM at Hasuike Post Office, which is about a 10-minute drive…Continue readingCan I use a mobile phone?
All mobile phones of domestic telecommunications companies can be used.
However, please understand that it may be difficult to connect depen…Continue readingCan I use the internet in this facility?
Wi-Fi is available throughout the building.PW:japan789How far is it to the slopes?
It is a 1-minute walk from the ski lockers of the property to the Ichinose Family Ski SlopeDo you offer ski equipment rentals?
Yes, we have a convenient rental shop on the first floor of our building!
Guests staying at our hotel can enjoy very special discounted rate…Continue readingIs it possible to use the ski resort at night?
The ski resort is open for night skiing.Please contact us regarding the schedule sometime after mid-December.Is there a drying room?
Our facility has a drying room for ski and snowboard boots on the first floor.You can thoroughly dry your ski and snowboard boots and other …Continue readingWhere can I make a reservation?
You can make a reservation through our hotel's Official website.
Booking through Official website is the most advantageous option.Please mak…Continue readingCan I change my reservation details?
Yes, you can make changes from the "Reservation Confirmation/Cancellation" section at the top of Official website.You can also make changes …Continue readingRegarding reservation cancellations
You can cancel your reservation from the "Reservation Confirmation/Cancellation" section at the top of Official website.
You can also cancel…Continue readingWhat is the contact information for direct bookings or inquiries?
We also accept reservations by phone or email.
Please feel free to contact us for any inquiries.
■Tel:0269-34-2801
■Mail:japansg.info@gmail…Continue readingWhat is the minimum number of days in advance I need to make a reservation?
Depending on room availability, you can make a reservation up until the day of arrival.
Depending on room availability on the day, you can m…Continue readingPlease tell me about the meeting place for people who are not hotel guests.
We do not allow guests other than guests to use the room.
Please use the lobby on the 2nd floor for meetings and discussions with people oth…Continue readingCan we stay in the desired room with more people than the room's capacity?
We can accommodate your request by either dividing your room into multiple rooms or by having your young child (ages 3 to preschool age) sle…Continue readingCan minors (under 18 years old) stay at the hotel alone?
If you are under 18 years old and staying with only one other person, parental consent is required.
If a parent or guardian is accompanying …Continue readingCan I stay with my pet?
I am sorry.
Please refrain from staying with pets.In addition, please refrain from bringing pets with you when you enter the facility.Can I use a credit card for various payments?
Accommodation price, at each restaurant
Visa, JCB and American Express can be used.(One-time payment only)
*Some overseas credit cards cann…Continue readingCan I use a travel agency gift certificate?
Some of them can be used, so please check by phone in advance.Tel:0269-34-2801When are the autumn leaves?
The best time to see it is around mid-October.
The best time to see it will change depending on the year, so please check the information on…Continue readingWhat are the local specialties?
Shinshu Beef raised on apples
apple,Shine Muscat,peach,Nagano Purple,plum
Mushrooms(Shimeji mushrooms,Enoki,King Oyster Mushroom)
rice(snow …Continue readingCan I borrow a mobile phone charger or portable battery?
Yes, they are available for free at the front desk.
We offer a wide variety of chargers whenever possible, but depending on your device, we …Continue reading
Reservations and inquiries by phone or email
If you have any questions, please contact us.