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- Frequently Asked Questions Q & A
0269-34-2801
Frequently Asked Questions
Can I take ski lessons?
There is a resident ski school at the hotel.Please feel free to use it.About reservation cancellation
Please be sure to check the cancellation policy.
A cancellation fee will be charged for cancellations due to customer's convenience.
Please …Continue readingHow to access the inn?
[When using public transportation]
・Nagano Station → (Nagano Electric Railway, Limited Express 40 minutes) → Yudanaka Station →(Nagano Elect…Continue readingHow far is it to the slopes?
It is a 1-minute walk from the ski lockers of the property to the Ichinose Family Ski SlopeIs there a restaurant or convenience store nearby?
On the first floor of the building, there is "Wagyu Yakiniku Otenma""Daruma restaurant"
There are three Burger & Pizza ALTOPIANO stores on t…Continue readingIs there a transfer?
Unfortunately, there is no pick-up service to the nearest station.Is there a parking lot? Is there a charge?
There is a parking lot in front of the hotel (10 cars) and a shared parking lot (200 cars) nearby.Both are free.
We will pick you up at the …Continue readingCan I leave my luggage before check-in?
We can keep it.Please contact the front desk.We will guide you to the luggage storage area.Can I leave my luggage after check-out?
We can keep it.Please contact the front desk.We will guide you to the luggage storage area.Is it possible to extend the check-out time?
We accept extended hours (late check-out). (For a charge)
Please understand that we may not be able to accept your request depending on the …Continue readingCan I use a mobile phone?
All mobile phones of domestic telecommunications companies can be used.
However, please understand that it may be difficult to connect depen…Continue readingCan I use the internet in this facility?
Wi-Fi is available throughout the building.PW:japan789Please tell me the time for dinner and breakfast
■Supper 17: 30-19: 30 (From 17:00 to 19:30 depending on the accommodation situation)
■Breakfast 7: 30-9: 00 (From 7:00 to 9:00 depending on …Continue readingIs there a large communal bath?
Available.It is a bath of natural water in Shiga HighlandsRich in minerals, it warms from the core of the body and makes the skin smooth.
【W…Continue readingamenities goods and equipment in your room.
Bath towels, face towels, and slippers are provided in all rooms.
Yukata・ ・ ・It's self-service.They are available on the second floor, so p…Continue readingIs there a refrigerator in the room?
Refrigerators are available only in special rooms, but there are no other rooms.
If you have any items you would like to store in the refrig…Continue readingPlease tell me about the storage of valuables.
Please use the valuables locker located in front of the smoking room on the first floor of the hotel. (Free)Do you have a coin laundry?
We have one washing machine for each man and woman that can be used free of charge in the dressing room of the large communal bath.
*We do n…Continue readingCan I send my luggage to the hotel first?
[Destination]
〒381-0401
Ichinose, Shiga Kogen, Yamanouchi Town, Shimotakai County, Nagano Prefecture
Hotel Japan Shiga
*If the hotel addre…Continue readingIs there a drying room?
We have a drying room for skis, snowboard boots, etc. on the 1st floor of the hotel.Can I buy souvenirs at the inn?
We have a souvenir corner on the 2nd floor of the hotel.Shinshu sell special products of Shinshu, sweets, etc.We also have a large selection…Continue readingDo you have an ATM?
There is no ATM in this facility.
There is a post office in Hasuike, which is about 10 minutes by car from the hotel, so you can use Japan P…Continue readingWhat are the local specialties?
In the spring season, there is a special product called root-curved bamboo.Negari Bamboo is a member of the bamboo grass that grows in the m…Continue reading
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Reservations and inquiries by phone or email
If you have any questions, please contact us.